Born from Real Customer Success Experience

About Fastenr

Customer success platform with health scoring, engagement tracking, and automated workflows. Built by professionals who lived through the pain of managing 200+ accounts with spreadsheets.

We didn't build another dashboard. We built the technology that finally matches the complexity and scale of modern customer success.

Founded by Customer Success Professionals

Our Journey: From Pain to Platform

Customer success professionals spent years managing thousands of accounts, hitting every scale breaking point, and discovering what the industry truly needed.

The Frontlines Reality

2015-2020

Customer success professionals with decades of experience. Working across enterprise, mid-market, and startup customer success teams at high-growth SaaS companies - from 10-person startups to Fortune 500 enterprises.

The journey: 50 accounts to 500+ accounts. Spreadsheets to Salesforce implementations. Reactive firefighting to strategic account management. We lived through every customer success evolution and hit every scaling wall.

The reality: Tools remained unchanged while we scaled from 50 to 500+ accounts.As customer success matured as a discipline, the tools remained fundamentally unchanged. We were asked to be more strategic while drowning in operational overhead.

The Scale Breaking Point

2020-2023

The AI revolution changed everything. While support teams got chatbots, engineering got AI copilots, and sales got conversation intelligence, customer success teams were still drowning in manual processes and fragmented tools.

The paradox: As AI made transactional interactions more efficient, human relationships became MORE critical for business success. Customers expected proactive, personalized engagement exactly when they needed it most.

The gap: Customer success lacked intelligent automation while other teams had AI tools.Customer success was being asked to deliver more strategic value while lacking the intelligent automation that other teams already had.

Building the Solution

2024-2025

Deep customer success expertise meets modern AI. We combined decades of hands-on customer success experience with cutting-edge data science and artificial intelligence to build what the industry desperately needed.

As AI removes non-empathetic roles across industries, the need for higher-touch, proactive customer engagement has never been greater. Customer success teams need intelligent automation that enhances human relationships, not replaces them.

The result: The first platform built specifically for modern customer success complexity.Not another CRM add-on or generic dashboard. The first platform architected specifically for the complexity, scale, and human-centric nature of modern customer success operations.

The Transformation Story

Before Fastenr vs After Fastenr

See how Fastenr transforms the daily reality of customer success teams

The Daily Struggle

What customer success looked like before Fastenr

"Healthy" Customers Churning

85% health score on Monday, cancellation email on Friday. No warning, no opportunity to save them.

Manual Health Scoring

Updating spreadsheets that were outdated before you saved them. Health scores based on gut feel.

Context Switching Hell

15 different tools to understand one customer. CRM, support, analytics, email, Slack... endless tabs.

Scale Breaking Points

Processes that worked for 50 accounts completely failed at 200+. No way to scale the human touch.

The Transformation

How Fastenr changes everything

Predictive Churn Prevention

AI analyzes 20+ signals to predict churn risk 90 days in advance. Save customers before they decide to leave.

Strategic Health Scoring

Proven weighting algorithms update automatically. Health scores you can actually trust and act on.

Unified Customer Intelligence

One dashboard with all customer context. CRM, support, usage, engagement - everything in one view.

Built for Scale

Manage 10,000 accounts as easily as 10. Automation handles the routine, you focus on strategy.

The Science Behind Our Health & Risk Engine

Real technical innovation, not just another dashboard

Strategic Customer Positioning

Our signature scatter plot visualization maps every customer across two critical dimensions - Health Score and Churn Risk - with bubble size representing ARR. This revolutionary approach gives you instant strategic prioritization for your entire portfolio, transforming thousands of data points into clear, actionable insights.

Unlike traditional customer success tools that show endless lists and static dashboards, our positioning matrix reveals the strategic relationships between customer health, risk factors, and revenue impact. See at a glance which high-value customers need immediate attention, which accounts are primed for expansion, and where to focus your team's limited time for maximum business impact.

Every bubble tells a story. Every quadrant demands a different strategy. Every view saves hours of analysis and helps you make decisions that directly impact revenue retention and growth.

Emergency

Low Health, High Risk

Improve

Low Health, Low Risk

Retain

High Health, High Risk

Expand

High Health, Low Risk

100

Expand

Improve

Retain

Emergency

← Health Score →

← Churn Risk →

Bubble size = ARR • Quadrants = Strategic Action Required

<$5K

$5K-$20K

$20K+

Health Score Components

Engagement: Interaction frequency, meeting completion, response patterns

Satisfaction: Recent NPS trends, detractor analysis, feedback sentiment

Growth: Revenue expansion, seat growth, usage scaling

Activity: Product adoption depth, feature utilization

Support: Ticket patterns, resolution efficiency, escalation trends

Weighted by proven templates or custom strategy

Churn Risk Analysis

Contract Risk: Renewal proximity, payment health, commitment signals

Usage Risk: Adoption decline, feature abandonment, login patterns

Relationship Risk: Engagement gaps, stakeholder turnover

Satisfaction Risk: NPS detractors, support escalations, feedback tone

Balanced, contract-focused, or usage-focused templates

Ready to Fix Customer Success at Scale?

Join customer success teams who are finally getting the technology that matches the complexity of their job. Built by customer success professionals, for customer success professionals.

No more spreadsheet health scores • No more surprise churn • No more scale breaking points