Expert Insights

Customer Success Blog

Insights, Tips & Best Practices

Learn proven strategies for churn reduction, health scoring, account management, and AI-powered customer success from industry professionals who've scaled teams at hundreds of SaaS companies.

Categories

Browse by topic

More Articles

Latest insights and strategies

5 Proven AI Strategies That Cut Customer Churn by 40%
AI & Customer Success
12 min read

5 Proven AI Strategies That Cut Customer Churn by 40%

Real research shows Netflix's AI saves $1B annually while 52% of CS teams now use AI tools. Learn the five evidence-based strategies that reduce churn and drive measurable growth.

Sep 17, 2025
The Complete Guide to Scaling Customer Success Teams in 2025
Team Operations
13 min read

The Complete Guide to Scaling Customer Success Teams in 2025

Research shows 58.4% of CS teams cite scaling as their biggest challenge. Learn the evidence-based frameworks that help teams grow efficiently from startup to enterprise scale.

Sep 17, 2025
Customer Health Scoring That Actually Predicts Churn: A Data-Driven Guide
Customer Analytics
14 min read

Customer Health Scoring That Actually Predicts Churn: A Data-Driven Guide

Research shows only 32% of health scoring systems accurately predict churn. Learn the evidence-based methodologies that top companies use to build predictive health scores that drive measurable retention improvements.

Sep 17, 2025

Start a Free Trial Today to Begin Your Modern Success Transformation

Get Customer Success Insights in Your Inbox

Weekly strategies, case studies, and AI-powered insights to help you reduce churn and drive growth.

By subscribing, you agree to receive marketing materials. Unsubscribe anytime.