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When You Need It

Our dedicated support team is here to help you succeed with Fastenr. From technical questions to strategic guidance, we've got you covered.

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Submit a Support Request

Need help with Fastenr? Our expert support team is here to assist you with any questions or issues.

We typically respond within 4 hours for urgent issues and 24 hours for general questions.

Contact Information

First Name

Last Name

Email Address

Company (Optional)

Phone Number (Optional)

What can we help you with?

AI Insights & Analytics

Questions about AI-powered insights, predictions, and analytics

Customer Health Scores

Health scoring, risk monitoring, and customer tracking

Engagements & Calendar

QBRs, meetings, customer touchpoints, and calendar management

Goals & Success Tracking

Customer goals, success metrics, and outcome tracking

Contacts & Account Management

Contact management, account organization, and CRM features

Usage Metrics & Analytics

Product usage tracking, analytics, and reporting

Onboarding & Implementation

Customer onboarding, setup, and implementation support

Billing & Account Settings

Subscription, billing, payments, and account management

Integrations & API

Third-party integrations, API access, and technical setup

Other / General Question

General questions or topics not covered above

Priority Level

Low Priority

General questions, feature requests, non-urgent issues

Medium Priority

Important questions, minor functionality issues

High Priority

Urgent issues affecting your work, critical problems

Critical / Emergency

System down, data loss, security issues, business blocking

How would you prefer to receive support?

Email Support

Recommended

Continue via email (most common)

Phone Call

Schedule a phone call with our team

Video Support

Schedule a video call for screen sharing

Describe Your Issue

Subject

Detailed Description

Screenshots (Optional)

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Maximum 5 images, 10MB each. PNG, JPG, GIF supported.

Need Immediate Assistance?

For critical issues or if you need immediate help, you can also book a direct meeting with our support team.

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